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How bosgg Handles Your Account Data

Your account at bosgg is yours — and so is the data that comes with it. This page explains what we collect when you register, deposit via DANA, OVO, or GoPay, and play, and how we keep that data secure and within your control.

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bosgg How bosgg Handles Your Account Data
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How We Protect and Manage Your Data

Security at bosgg starts at account creation and runs through every session you open, every deposit you make via DANA, OVO, or GoPay, and every game you load. Below is a breakdown of the specific practices we use to keep your data protected, accurate, and under your control. Players in Surabaya and across Indonesia can rely on these measures applying consistently whenever the platform is accessible in their region.

Account Security

Your bosgg account is protected by password hashing and optional two-factor verification via OTP sent to your registered number. We log each login attempt and flag unusual device or location patterns, notifying you if something does not match your normal access behaviour.

Payment Data Handling

When you deposit or withdraw using DANA, OVO, or GoPay, we do not store your full e-wallet credentials on our servers. Transaction references are kept for account reconciliation and dispute resolution, but sensitive payment tokens are handled by the payment processor under their own security standards.

Cookie Policy

We use session cookies to keep you logged in during a single visit and preference cookies to remember your lobby settings between sessions. Analytics cookies help us understand how the platform performs on mobile. You can adjust cookie preferences from your browser settings at any time.

Data Retention

We keep account data for as long as your account is active or as required by applicable law. If you close your account, we retain transaction records for the minimum period required for legal and financial compliance, after which your personal data is deleted or anonymised.

Third-Party Access

We share data only with the processors and fraud-prevention services necessary to run the platform — payment rails like OVO and GoPay infrastructure, identity verification where required, and security monitoring. Every partner operates under a data-processing agreement that prohibits use of your data for their own marketing.

Your Data Rights

You can request a full export of the data we hold on your account, ask us to correct any inaccuracy, or submit a deletion request at any time. Contact our support team through live chat or email with your registered account details and we will confirm receipt and next steps within a reasonable period.

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Reach Us About Your Privacy

Have a question about your data, need to update information on your account, or want to submit a formal data request? Our support team handles privacy queries directly — no automated deflection, no generic ticket queues. You can reach us by live chat inside the platform, by email, or through our social channels. We respond to privacy-related messages with priority, and for data deletion or access requests we follow up with a confirmation so you know the process has started.

Live Chat Open the chat window from inside your bosgg account. Live chat is the fastest route — our team sees privacy and data queries flagged separately so they reach the right person without delay.
Email Support Send your privacy request, data access query, or account-data correction to our support email. Include your registered account name so we can locate your record and reply with the relevant details promptly.
Social Channels Reach us through our official social media pages if you prefer. For account-specific or sensitive data requests, we will ask you to follow up by email or live chat to keep your information secure during the exchange.

Your Privacy Questions Answered

Below are the questions we hear most often about how bosgg handles account data, cookies, payment information, and your rights as a user. If your question is not covered here, reach us directly through live chat or email — privacy queries are handled by the same team that manages account support, so you will always get a relevant answer rather than a form response.

We collect the name, contact details, and payment method information you provide during registration — for example, whether you plan to use DANA, OVO, or GoPay. We also collect device and session data automatically when you access the platform, including your IP address and browser type, to keep the service secure.

We share limited data with payment processors — such as the infrastructure behind OVO and GoPay transactions — and with fraud-prevention services. We do not sell your data. Every third party we work with signs a data-processing agreement that restricts them from using your information for any purpose outside the agreed service.

We do not store your full e-wallet credentials. When you make a deposit or withdrawal via DANA, OVO, or GoPay, the transaction is processed by the payment provider. We retain only the transaction reference needed for account reconciliation or dispute resolution — not your wallet login details or PIN.

Yes. Contact our support team by live chat or email with your registered account details and request a data export. We will confirm receipt and prepare your data within a reasonable timeframe. The export covers your account profile, transaction history, and session records we hold under your account.

Submit a deletion request through live chat or email. We will verify your identity against your registered account, then begin the deletion process. Note that certain transaction records may be retained for the minimum period required by applicable law before full deletion or anonymisation takes place.

We use session cookies to maintain your login during a visit, preference cookies to remember lobby settings, and analytics cookies to monitor platform performance on mobile. You can manage or disable cookies from your browser settings. Disabling session cookies will affect your ability to stay logged in between pages.

Once you close your account, we retain transaction records for the minimum period required under applicable law — primarily for financial compliance and dispute purposes. After that obligation is met, your personal data is deleted or anonymised. We do not use inactive account data for marketing after account closure.

Some details — like your contact number or preferred payment method — can be updated directly from your account settings. For changes to identity-related records that cannot be edited in-app, contact support by live chat or email and our team will process the correction after verifying your account ownership.

We may send account-related notifications and promotional messages to your registered contact if you have not opted out. You can update your communication preferences from account settings at any time. Opting out of marketing messages does not affect transactional notifications such as deposit confirmations or account security alerts.

Yes. Whether you load bosgg on your phone during a commute or switch to a desktop browser later, the same account security measures apply — encrypted session handling and login monitoring. We do not transfer your session data insecurely between devices; each new session is authenticated independently against your account credentials.

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